The Bitterness of Poor Quality Outlasts the Sweetness of Low Price
May 29th, 2008One of my mentors, Andria L, came up with the saying. It really stuck with me because I am always trying to explain to my customers that we can do anything you want to do: put in cheap cabinets and cheap materials but you get what you pay for. So I use the analogy of a Corolla versus a Lexus. If you pay for a Corolla, you are not going to get a Lexus. You will not get leather seats, you get cloth seats. You might get air conditioning in the Corolla, but you will not get the temperature controlled air conditioning like you would in a Lexus. Your expectations have to be set at the right level.
If you want to go inexpensive (I do not like to say cheap), you cannot expect your high-end quality. Now, what I try to do is get a fair, competitive price but also maintain a high level of quality; high quality within the price range and not outside of the price range. If you buy a Corolla, I’m going to try to step you up to a low end Camry. You are still going to have cloth seats but you might get tinted windows. you don’t want to get burned by undercutting your workers. In addition to what goes on with that is skilled laborers. When you use skilled laborers in your home, think of it as having someone work on your teeth. The higher the skill level, the higher the price. You don’t want the cheapest dentist working on your teeth. Your home is similar in the way that we are entering your home, your world. We are going to kick down a wall and drag materials in and out for a duration. It is an intimate invasion of your space. We do everything we can to protect your space and clean up but it is an invasion nonetheless. Why wouldn’t you want the right people in there? Why would you want to save a couple of bucks here and there so that in the long run - though not all the time, you will get lucky sometimes - you run into quality issues. You really don’t want to go to the discount dentist. You don’t want to constantly roll the dice with cheap labor. Now, I must admit that there are some inexpensive guys out there who do great work. However, I frequently hear “Oh, he did a great job on my house a few years ago, but I hired him again and he completely messed it up. Can you come fix it?”
Christopher Spaeth is the owner of Remodeling Agents, LLC, located in Dallas, Texas. He is dedicated to improving standards and practices in residential remodeling and construction by sharing his experience and unique insight. To contact Christopher, email chris@remodelingagents.com.